Customer Support, Home office / remote work

About the position

We are looking for a responsible and communicative reinforcement for a customer support position working from home.

Work scope: 4 – 5 hours daily

During the season (October, November, and December), an increased work scope is required according to the employer's current needs.

Job description

* Telephone and email communication with customers

* Processing and checking orders in the internal system

* Active monitoring of order status and coordination of dispatch

* Contacting customers regarding unavailable or missing products

* Proposing replacements and modifying orders

* Administration and printing/forwarding shipping labels

* Recording and clearing orders by status (completed, undelivered shipments, etc.)

* Resolving customer requests, complaints, and suggestions in cooperation with the supervisor

* Receiving and handling phone calls

* Ensuring smooth order processing and customer satisfaction

Requirements

• * Romanian language (RO)
• * Hungarian language (HU)
• * Communication skills and a responsible approach
• * Independence and organizational skills
• * Experience with customer support is an advantage